HumLife360 Buddy
Role Name: Customer Motivational Counselor
Number of positions: 1
Remote/Work from home: Yes
Nature: Full Time
Location(s): Mumbai, Pune, Nagpur
About HumLife360
HumLife360 provides an intelligent nudging platform designed to empower individuals with Type II Diabetes to effectively manage their lifestyle. Through a combination of mobile-based tools, motivational resources, and community support, we aim to help our subscribers strike a balance between diabetes management and leading a fulfilling life.
We personalize our strategies to keep our subscribers on the journey towards success, with the goal of ultimately reducing blood sugar and HbA1C levels. We understand that embracing lasting lifestyle changes takes time, and we are dedicated to supporting our users in forming sustainable habits. For further details, please visit our website, https://www.humlife360.com
About Your Role
Your role will involve interacting with customers to gather their daily lifestyle data, with a particular focus on those who have not entered their data for two consecutive days.
It's important to note that your primary task of motivating customers to capture their daily blood sugar as well as recall data requires a combination of empathy, genuine affinity for people and family values, a willingness to go the extra mile to assist others, as well as the professionalism to recognize when to stop. You will receive comprehensive training to prepare you for your role, and will also participate in refresher classes at least three times a year to enhance your skills and knowledge.
Responsibilities:
Your responsibilities include, but are not limited to, the following:
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Reviewing all customers who have not entered data for the past two days.
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Contacting the customer to engage in a conversation aimed at encouraging data entry. If unsuccessful, requesting them to provide the information verbally over the phone.
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Capturing this data accurately into the database.
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Generating documentation for analysis and reporting purposes.
Other requirements for this job (All locations)
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A bachelor's degree in a science-related field is required.
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Experience is ideal; however, candidates with a strong service ethic, including recent graduates, and freshers are encouraged to apply.
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Experience or knowledge in diabetes management is preferred.
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Proficiency in social media platforms such as Facebook, Instagram, YouTube, and Twitter.
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Skills in MS Office, Google Docs, Sheets, and Slides, as well as web research and mobile device navigation are preferred
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Exceptional communication skills are required.
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Fluency in Hindi, and Marathi is mandatory. English is preferred.
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Must have access to a laptop, mobile phone, and reliable internet connection at home.
Benefits:
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Competitive Monthly Salary: Commensurate with location and market standards.
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Lucrative Performance-Based Incentives: Earn 10% of Sign-Up revenue for successfully referring and converting users into paying customers.
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Chance to create a significant impact on the well-being of individuals living with diabetes.
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Enjoy a collaborative and nurturing work environment that fosters growth and teamwork.
If you are passionate about transforming the lives of individuals with diabetes and believe in the power of personalized support, we invite you to join our team.